Frequently Asked Questions

Quickly find answers to the most common website questions below.

My Account

Click the "Forgot Password" link. You will then receive an email to reset your password.

Yes. Click "Change Password" under "My Account."

We recommend using Google Chrome or Firefox to access Beacon's website. You may need to clear the browser's data and cache and try reloading the page. If the page still does not load correctly, please reach out to a Beacon team member or email us at

Yes. If your part number is listed as a cross reference in Beacon's system, the search will return the linked Beacon part. If you would like to add your part numbers to Beacon's system, please send us an excel spreadsheet with both your part numbers and Beacon's part numbers and we will add them.

Click "Orders" under "My Account" or in your "Account Dashboard." You can quickly find your order by using "Search This Page." Then click the "Order Number" in blue to get your tracking information and C of C. In addition, you can view your invoice and packing list. You can also access this information without logging in by clicking on "Order Status" under "Shop" or "My Account." Enter the Beacon sales order number and the ship-to zip code to pull up the order.

Click "Orders" under "My Account" or in your "Account Dashboard." You can quickly find your order by using "Search This Page." Then click the "Order Number" in blue. At the bottom of the page click Lot Details and there will be a link to View SmartCert. You can then print or download the certs where and when you need them. Make sure to set up your free SmartCert account today!

Go to "Open Invoices" under "My Account." This information is also in your Account Dashboard.

Go to "Invoice History" under "My Account." This information is also in your Account Dashboard.

Item Details

UM = THOU. For example for 1,000 pcs enter 1.000; for 10,000 pcs enter 10.000; for 100,000 pcs enter 100.000, etc.

Yes. The lowest order quantity is automatically populated in the quantity field for that part. When you click on the Beacon part number in blue it will take you to the item details page where you will find the quantity price breaks and quantity increments for that part.

Click on the Beacon part number in blue. This will take you to the item details page for that part. Click "Documents" to view and download the spec sheet.

When a part is out of stock there will be a "More Stock Due Date" on the item details page if the part is on order. Click on the "Notify When Available" link to receive an email when the part is back in stock again.

New lists can be created in the item details page or shopping cart. You can create a new list or select a list for parts you want to save and quickly access when you are ready to place an order. You can access your Saved Items List(s) under "Shop" and "My Account." It is also in your Account Dashboard.

Buyer's Guide and Checkout

This page allows you to add multiple items to your cart at once. Simply add the Beacon part number or your cross-referenced part number and the quantity you need for each part and click "Add to Cart" at the bottom of the page.

Yes. If you have a promo code enter it in the promo box in the shopping cart. Enter the promo code 5OFF to receive 5% off orders that total $100+.

No, but you can add a new ship-to address. If a ship-to needs to be updated, please contact a Beacon team member or email us at

Orders requesting UPS must be placed before 3:00pm CST. For FedEx Ground and truck shipments, orders must be placed before 2:00pm CST. Delivery is not available on weekends or observed holidays.

Yes. Please add the ship to address and put any essential information in the "Order Comments" section when going through the checkout process. We need to know the UPS number to use, the account number for billing, and if you want us to ship the order blind.

Yes. If you enter a requested ship date at the header level all the parts will match that date and ship on the same day. If your order has multiple ship dates, you can enter the date by line item in the Item Requested Ship Date box along with any line item instructions.

Yes. We accept all major credit cards and you will be able to select from a list of saved cards. Please note that your order MUST ship within five days if paying by credit card.

Contact Information

If you ever have any questions about our website or run into an issue please contact a Beacon team member. Thank you for your business and support!

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